Shipping Policy

At Lucy Manchester, we are committed to providing a smooth, reliable and enjoyable delivery experience for every customer. Every order is carefully prepared and dispatched with the same attention to detail that goes into our handcrafted collections.

Order Processing

• All orders are processed within 1–2 working days after payment confirmation.
• Orders are prepared Monday to Friday, excluding UK public holidays.
• Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Delivery Times

United Kingdom

• Royal Mail Tracked Delivery
• Estimated delivery: 5–10 working days

Please note that delivery times are estimates and may occasionally vary due to seasonal demand, courier capacity or circumstances beyond our control.

Shipping Costs

• FREE Royal Mail Tracked Delivery on all UK orders.

There are no additional shipping charges for deliveries within the United Kingdom.

Order Tracking

Once your parcel has been dispatched, you'll receive an email containing your tracking number.

You can use this tracking number to follow your parcel's journey from dispatch to delivery.

Delivery Delays

While we always aim to deliver within the estimated timeframe, Lucy Manchester cannot be held responsible for delays caused by:

• Royal Mail or other delivery partners
• Severe weather conditions
• Customs or security inspections (where applicable)
• High seasonal demand
• Other unforeseen circumstances beyond our reasonable control

Incorrect Shipping Information

Please ensure that all delivery information is accurate before completing your purchase.

Lucy Manchester cannot accept responsibility for parcels delivered to incorrect or incomplete addresses supplied during checkout.

If you notice an error in your shipping details, please contact us as soon as possible. While we'll always do our best to help, we cannot guarantee changes once an order has entered processing.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact our customer support team as soon as possible.

We'll work directly with the courier to investigate the issue and help find the most appropriate solution.

Contact Us

If you have any questions regarding your order or delivery, our customer support team is always happy to help.

Email: support@lucy-manchester.com

Customer Support Hours

Monday – Friday
9:00am – 5:00pm (UK time)

We aim to respond to all enquiries within 24 hours on working days.