Last updated: August 2026

Lucy Manchester operates this online store and website, including the associated information, content, features, tools, products and services, in order to provide customers with a carefully curated shopping experience (the “Services”).

Lucy Manchester uses Shopify technology to provide and operate the Services.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.

By accessing or using the Services, you acknowledge that you have read and understood how we collect, use and disclose personal information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been anonymised so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live and what is permitted or required under applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, postal address, billing address, delivery address, telephone number and email address.
• Financial and payment information, including certain payment card, financial account, transaction, payment method and payment confirmation information.
• Account information, including your username, password, preferences and account settings.
• Transaction information, including products you view, add to your basket, save to a wishlist, purchase, return, exchange or cancel, as well as previous transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address and certain unique identifiers.
• Usage information, including information about how and when you access, browse or interact with our Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, including when you create an account, browse or use the Services, make a purchase, communicate with us or otherwise provide your information.
• Automatically through the Services, including from the device used to access our website and through cookies and similar technologies.
• From our service providers, where we use suppliers to provide technology or process personal information on our behalf.
• From business partners or other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with Lucy Manchester and the Services, we may use your personal information for the following purposes.

Providing, Personalising and Improving the Services

We use personal information to provide our Services, including to:

• perform our contract with you;
• process payments;
• manage and fulfil orders;
• remember preferences;
• manage products you may be interested in;
• send notifications relating to your account or order;
• process purchases, returns, refunds and other transactions;
• create and maintain customer accounts;
• arrange shipping and delivery;
• facilitate returns;
• enable customers to submit reviews.

We may also use information to personalise and improve the shopping experience, including by recommending products that may be relevant to your purchases or interests.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending communications by email, SMS or other authorised channels.

We may also display advertising relating to our products or Services on our website or on third-party platforms, including based on products you have viewed, purchased or added to your basket.

Where consent is required by law, these activities will only take place after obtaining the necessary consent.

Security and Fraud Prevention

We may process personal information to:

• authenticate customer accounts;
• provide a secure shopping and payment experience;
• detect, investigate or prevent fraudulent, unlawful or malicious activity;
• protect our website, customers and Services.

If you create an account, you are responsible for maintaining the confidentiality of your login details and should not share your username, password or other access credentials with third parties.

Communicating With You

We use personal information to:

• provide customer support;
• respond to enquiries;
• manage our Services effectively;
• communicate about orders, deliveries, returns and other transactions;
• maintain our business relationship with you.

Legal and Regulatory Purposes

We may process personal information where necessary to comply with applicable laws, respond to valid legal requests or cooperate with competent authorities.

We may also use information in connection with disputes, legal proceedings or the enforcement of our terms, policies and rights.

HOW WE SHARE PERSONAL INFORMATION

In certain circumstances, we may share personal information with third parties for legitimate business purposes and in accordance with this Privacy Policy.

This may include:

• Shopify, service providers and other companies that provide services on our behalf, such as website hosting, IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and shipping;
• marketing and advertising partners where permitted by law;
• delivery providers and other third parties where necessary to fulfil your order;
• third parties where you have requested, authorised or consented to the disclosure;
• affiliates or businesses within our corporate structure, where applicable;
• parties involved in a merger, acquisition, restructuring or similar business transaction;
• competent authorities where disclosure is required by law, court order or to protect our rights, Services, customers or other persons.

OUR RELATIONSHIP WITH SHOPIFY

Our Services are hosted using Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide, secure and improve its platform.

Information submitted through our store may be transmitted to Shopify and other service providers that may be located outside your country of residence.

Certain Shopify features may also use information relating to your interactions with our store and the Shopify platform in order to support, protect or improve the Services.

In some circumstances, Shopify may act as an independent controller of personal information for its own purposes.

For further information, customers can consult Shopify's consumer privacy documentation and privacy tools.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, platforms or services operated by third parties.

If you visit a website that is not owned or controlled by Lucy Manchester, we recommend reviewing its own privacy policy, security practices and terms of use.

Lucy Manchester cannot guarantee or accept responsibility for the privacy or security practices of independent third-party websites.

Information published on public or semi-public platforms, including social media, may also be visible to other users.

The presence of a link to a third-party platform does not necessarily mean that Lucy Manchester endorses that platform, its content or its operator.

CHILDREN'S DATA

Our Services are not specifically intended for children.

We do not knowingly seek to collect personal information from children where doing so is unnecessary or not permitted under applicable law.

If you are the parent or legal guardian of a child who has provided personal information to us inappropriately, you may contact us to request its deletion.

SECURITY AND RETENTION OF INFORMATION

No security measure can be considered completely secure or infallible, and we cannot guarantee absolute security.

Information transmitted over the internet may also not be fully secure while in transit.

We recommend that customers do not use unsecured communication channels to send highly sensitive or confidential information.

The length of time we retain personal information depends on factors including:

• whether it is necessary to maintain your account;
• whether it is required to provide the Services;
• compliance with legal, tax or regulatory obligations;
• resolving disputes;
• enforcing applicable contracts, policies and rights.

YOUR RIGHTS AND CHOICES

Depending on your country of residence and applicable law, you may have some or all of the following rights relating to your personal information.

These rights are not absolute and may be subject to legal conditions or exceptions.

Right of Access

You may have the right to request access to personal information we hold about you.

Right to Erasure

You may have the right to request deletion of certain personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of certain personal information in an appropriate format and, where applicable, request that it be transferred to another organisation.

Right to Restrict Processing

In circumstances provided for by applicable law, you may request that our processing of your personal information be restricted.

Right to Object

You may have the right to object to certain processing activities, including processing based on legitimate interests or processing for direct marketing purposes.

Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Managing Marketing Preferences

Where permitted, we may send you promotional emails or SMS communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our messages or by contacting us.

Even if you opt out of promotional communications, we may continue to send non-marketing communications that are necessary for your account or orders.

You may exercise applicable rights by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights.

Where permitted or required by law, we may ask you to verify your identity before processing a request.

We will respond to valid requests within the time limits required by applicable law.

COMPLAINTS

If you have concerns about how Lucy Manchester processes your personal information, please contact us first using the details provided below.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data protection authority.

Customers located in the United Kingdom may contact the Information Commissioner's Office (ICO) where applicable.

Where European Union data protection law applies, you may also have the right to contact the competent supervisory authority in the relevant EU Member State.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored or processed outside the country in which you reside.

Where personal information is transferred internationally and applicable law requires additional safeguards, we use recognised legal mechanisms designed to protect that information.

These may include applicable adequacy regulations, approved contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised safeguards, where appropriate.

Where EU data protection law applies, transfers may also rely on the European Commission's Standard Contractual Clauses or other recognised mechanisms.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• operate the online store;
• remember certain preferences;
• maintain the contents of your shopping basket;
• secure the website;
• measure website usage and performance;
• personalise certain communications or advertisements where permitted.

Where applicable law requires consent, non-essential cookies or similar technologies will only be used after obtaining the necessary consent.

You may manage your preferences through the cookie management tools made available on our website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes to our business practices;
• developments in our Services;
• operational changes;
• legal or regulatory developments.

The updated version will be published on our website together with the revised “Last updated” date.

Where required by applicable law, we will also provide any necessary additional notice.

CONTACT

For questions regarding our privacy practices, this Privacy Policy or the exercise of your data protection rights, please contact us:

Legal operator: Ricardo Milheiro
Trading name: Lucy Manchester
Legal status: Sole trader established in Portugal
Portuguese Tax Identification Number (NIF): 273684361

Email: support@lucy-manchester.com

Registered address:
Rua do Bairro 11
2430-643 Vieira de Leiria
Leiria
Portugal

Website: https://lucy-manchester.com