What is Lucy Manchester?

Lucy Manchester is an online fashion store offering a curated selection of clothing, footwear, bags, jewellery and accessories.

Our collections focus primarily on women’s fashion, bringing together timeless designs, everyday essentials and contemporary styles suitable for a variety of occasions.

Lucy Manchester is operated by RICARDO FERNANDES MILHEIRO.

Where is Lucy Manchester located?

Lucy Manchester operates exclusively online.

We currently do not operate a physical retail store open to the public.

Our business contact information is available on our Contact Us page.

Do you ship within the United Kingdom?

Yes. We currently deliver to addresses throughout the United Kingdom.

Free delivery is available on all UK orders.

How long will my order take to arrive?

Orders are normally processed within 1–2 working days.

After processing, estimated delivery within the United Kingdom is approximately 5–10 working days.

Delivery times are estimates and may vary depending on the destination, courier service, seasonal demand or circumstances outside our reasonable control.

How can I track my order?

Once your order has been dispatched and tracking information becomes available, it will be sent to the email address provided during checkout.

You can also use our Track Your Order page to view the latest available tracking information.

How do I choose the right size?

Sizing may vary depending on the product and style.

We recommend reviewing the size information provided on the relevant product page before placing your order.

Can I change my delivery address after placing an order?

If you notice an error in your delivery address, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has already been processed or dispatched.

What happens if my order arrives damaged, defective or incorrect?

If you receive an item that is damaged, defective or different from what you ordered, please contact us and provide:

• your order number;
• a description of the issue;
• clear photographs of the item;
• photographs of the packaging, where relevant.

We will review your request in accordance with our Return & Refund Policy.

Can I return an item?

Yes, subject to the conditions set out in our Return & Refund Policy.

Please review that policy before returning an item for information about eligibility, time limits and the return procedure.

How can I contact Lucy Manchester?

You can contact us by email:

support@lucy-manchester.com

For questions relating to an existing order, please include your full name, order number and the email address used when placing the order.

Which payment methods do you accept?

The payment methods currently available will be displayed during checkout before you complete your purchase.

How can I see the total cost of my order?

The price of your items and any applicable charges will be clearly displayed before payment.

You will be able to review the total amount of your order before confirming your purchase.